Volume 18, No. 6, 2021
Impact Of Responsiveness On Customer Satisfaction In Telecommunication Sector
A.V.SRINIVASAN , Dr.G.S.MAHESWARI , Dr. KAVITHA M , Dr. NAVANEETHA KRISHNAN RAJAGOPAL
Abstract
The main aim of this study is to identify the various variables influencing customers on Responsiveness factor and to analyses the influence on Responsiveness factor on customer satisfaction . The researcher used t –test and analysis of variance to find the result. The various variables are influencing customers in responsiveness factors are solve issues while using tele communication, anywhere services, understand needs of the customers, feel comfortable, 24/7 services, affordable cost and mode of payment. There is a significant relationship between responsiveness factor and customer satisfaction in Tele communication sector.
Pages: 7859-7865
Keywords: Customer loyalty, Tele communication sector, Responsiveness.