Volume 18, No. 6, 2021

Satisfaction Regarding Quality Of Health Service As Perceived By The Patient


USMAN GHANI FAROOQI , FAHAD AHMED KHAN , SHEERAZ ALI , ALTAF HUSSAIN , RAHILA KABEER , HUMAID SIKANDAR

Abstract

Two crucial health indicators for assessing the effectiveness of the healthcare system are perceived health service quality and patient happiness. The patient is at the core of the healthcare system's quality agenda because meeting the patient's demands and upholding accepted healthcare standards are essential to providing high quality medical care. Patient satisfaction is a relative phenomenon that is comprised of the patient's perceived need, his expectations from the health care system, and his experience with health care. Determine the amount of patient satisfaction with OPD services, considering doctor-patient interaction and overall health facilities. A descriptive cross-sectional study was undertaken at a hospital of tertiary care in Karachi. A sample of 244 patients was chosen using a method of systematic random sampling. Patients were questioned and information was gathered using a questionnaire that had been pretested. 112 (46.7%) Patients were pleased and satisfied with the doctors and staff which provide attention and listen carefully to the patients. Most patients, 200 (83.3%), indicated that they would return to the facility. Patients were ready to return to the hospital since they were really pleased with their doctors and staff.


Pages: 8335-8340

Keywords: Health Services, Patient Satisfaction, Doctors, Tertiary care, Quality care.

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